LA Court

Information Architecture
Project Overview
We've all been there: a frustrating parking ticket, followed by the headache of navigating a confusing court website. You're juggling a busy schedule, and now you're stuck deciphering legal jargon and endless menus, with no idea where to find the right forms. That's why we conducted a massive overhaul of the information architecture and layout of the website.
My Contributions
As the lead researcher in a 3-person team, my responsibility was conducting and analyzing user research. Leading over 40 user tests, including First Click Tests, Card Sorting, Tree Tests, and Stress Tests using Optimal Workshop. Analysis of this data revealed key insights into user needs and pain points, which directly informed our design decisions and led to a 15% increase in one of the (many kinds of) tested areas of the website's usability.
To ensure our redesign fell in line with our research, we conducted extensive research using Optimal Workshop. We started by running First Click Tests, Card Sorting, and Tree Tests on the original website to understand how users navigated the existing structure. By analyzing the data, we uncovered the usability pain points and patterns in user behavior, which informed our approach to restructuring the site. Once we developed a redesigned UI, we conducted additional rounds of testing to validate our improvements. Through iterative testing and refinement, we ensured that the new design significantly enhanced the website's usability, creating an overall richer user experience.
LA Court
Information Architecture
June 2024 — August 2024
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